Thanks for using Steno! Here we describe how we collect, use and handle your information when you use our websites, software and services (“Services”).
What & Why
We collect and use the following information to provide, improve and protect our Services:
We collect, and associate with your account, information like your name, email address, phone number, payment info, and physical address. Some of our services let you access your accounts and your information with other service providers.
When you use our Services, we may store, process and transmit your files (including stuff like your invitation requests, structured data and contacts) and information related to them (for example, locations or phone numbers). If you give us access to your contacts, we’ll store those contacts on our servers for you to use. This will make it easy for you to do things like create filters, share your recordings, share notes, and invite others to use the Services.
We collect information from and about the devices you use to access the Services. This includes things like IP addresses, the type of device you use, the web page you visited before coming to our sites, and identifiers associated with your devices. Your devices (depending on their settings) may also transmit location information to the Services.
Cookies and other technologies.
We use technologies like cookies and pixel tags to provide, improve, protect and promote our Services. For example, cookies help us with things like understanding how you are interacting with our Services, and improving them based on that information. You can set your browser to not accept cookies, but this may limit your ability to use the Services. If our systems receive a DNT:1 signal from your browser, we’ll respond to that signal as outlined here.
We may share information as discussed below, but we won’t sell it to advertisers or other third-parties.
Others working for Steno.
Our Services display information like your name and email address to other users if you direct us to share notes or other information with them. Certain features let you make additional information available to other users. You have full control on how you would like to display such information. Your phone number never gets disclosed to other users unless you have explicitly requested through the Services.
You can also give third parties access to your information and account - for example, via Steno APIs. Just remember that their use of your information will be governed by their privacy policies and terms.
Steno for Business.
If you are a Steno for Business user, your administrator may have the ability to access and control your Steno account. Please refer to your employer’s internal policies if you have questions about this. If you are not a Steno Business user but interact with a Steno Business user (by, for example, joining a conference call or downloading a shared recording), members of that organization may be able to view the name, phone number and IP address that were associated with your account at the time of that interaction.
Law & Order.
We may disclose your information to third parties if we determine that such disclosure is reasonably necessary to (a) comply with the law; (b) protect any person from death or serious bodily injury; (c) prevent fraud or abuse of Steno or our users; or (d) protect Steno’s property rights.
Stewardship of your data is critical to us and a responsibility that we embrace. We believe that our users’ data should receive the same legal protections regardless of whether it’s stored on our services or on their home computer’s hard drive. When receiving, scrutinizing and responding to government requests we will be Transparent, Fight blanket requests, Protect all users, and Provide and maintain an expectation of trust.
We have a team dedicated to keeping your information secure and testing for vulnerabilities. We also continue to work on features to keep your information safe in addition to things like two-factor authentication, encryption of files at rest, and alerts when new devices and apps are linked to your account.
We’ll retain information you store on our Services for as long as we need it to provide you the Services. If you delete your account, we’ll also delete this information. But please note: (1) there might be some latency in deleting this information from our servers and back-up storage; and (2) we may retain this information if necessary to comply with our legal obligations, resolve disputes, or enforce our agreements.
Around the world. To provide you with the Services, we may store, process and transmit information in locations around the world - including those outside your country. Information may also be stored locally on the devices you use to access the Services.
If we are involved in a reorganization, merger, acquisition or sale of our assets, your information may be transferred as part of that deal. We will notify you (for example, via a message to the email address associated with your account) of any such deal and outline your choices in that event.
Have questions or concerns about Steno, our Services and privacy? Contact us at firstname.lastname@example.org.